At Letter77, we aim to provide value with every resume and cover letter generated by our AI-powered tools. However, if you're not satisfied with your purchase, please read our refund policy below.
1. Digital Product Nature
All purchases on Letter77 are for digital services, including downloadable or viewable AI-generated documents. As such, they are considered non-returnable and non-tangible products.
2. Refund Eligibility
Refunds are generally not provided for completed services or downloaded content.
Refunds may be considered if you have not used the Letter77 service after purchase.
Refunds may be considered if there is a technical error (e.g., failure to generate content) or duplicate charge.
Refunds are not granted for user dissatisfaction with the style, tone, or effectiveness of AI-generated output unless there is a failure of service. If you are dissatisfied, please contact us for a resolution.
3. Requesting a Refund
If you believe you're eligible for a refund, please contact our support team at support@letter77.com within 7 days of your purchase.
4. Review and Resolution
Our team will review your request and respond within 3-5 business days. If approved, refunds will be processed back to your original payment method within 7-10 business days.
5. Subscription Plans
For monthly subscriptions, cancellations will apply to the next billing cycle. Due to the nature of AI services, we cannot offer partial refunds for unused credits or time.
If you are charged after cancellation due to a technical error, please contact support for resolution.
6. Disputes / Chargeback
If you are dissatisfied, our support team is available to help provide a resolution. We would appreciate the opportunity to serve you.
In the event of a dispute received from our payment processor, your Letter77 account will be suspended and ineligible to log in until the dispute is resolved.
7. Contact Us
Questions about your payment or eligibility? Reach out to us anytime at support@letter77.com.